Refund policy

We want you to be happy with your purchase from Lindensbrand.

Due to the nature of our food products, we cannot accept returns of products that have been opened, used, or where the seal has been broken, unless the product is faulty.

If your order arrives damaged, faulty, incorrect, or there is a problem with your order, please contact us as soon as possible after receiving it. Please provide your order number and, where appropriate, photographs of the item and packaging.

Where applicable, we will offer a replacement or refund in accordance with your statutory rights.

If you change your mind about an eligible unopened and sealed product, please contact us within 14 days of receiving your order. Products must be returned unopened, unused and in their original condition. Customers are responsible for return postage for change-of-mind returns unless otherwise agreed.

Refunds that are approved will be returned to the original payment method.

Nothing in this policy affects your statutory rights under UK consumer law.